These Terms and Conditions (“Conditions”) outline the basis on which you purchase vehicles (“Goods”) from Revline Motors Ltd (“we”, “us”, “our”). By purchasing from us, you agree to be bound by these Conditions, our Privacy Policy, and any finance agreements applicable to your purchase.
1. Contract
1.1. These Conditions form the basis of your contract with us for the purchase of the Goods.
1.2. The Conditions should be read in conjunction with the following documents: 1.2.1. The order form describing the Goods (“Order Form”);
1.2.2. Our Privacy Policy and the Manufacturer’s Terms & Conditions (where applicable);
1.2.3. Any applicable finance agreement.
1.3. Please read these Conditions carefully before you agree to them. If you have any questions or require amendments, please contact us before signing the Order Form.
1.4. An administration fee applies to cover essential documentation and related costs:
1.4.1. First-time customers: £199.
1.4.2. Returning customers within 12 months of the previous purchase: no fee (one additional purchase per year).
1.4.3. Returning customers within 13-24 months: £99.
2. Reservation
2.1. A vehicle can be reserved for a £200 fee via our website.
2.2. The vehicle will be reserved for up to 48 hours (“Reservation Period”). An extended reservation may be arranged for an additional fee.
2.3. If you do not complete the purchase within the Reservation Period, the vehicle will be made available to other customers.
3. Collection
3.1. Vehicles must be collected within 5 days of the agreed collection date unless otherwise agreed.
3.2. Failure to collect or re-arrange collection within the agreed time may incur storage fees (£20 per day plus VAT). If collection is not re-arranged, we may cancel the contract.
3.3. New vehicle collection dates are estimated and subject to change.
4. Limitation of Liability
4.1. We are not liable for losses not reasonably foreseeable at the time of contract formation.
4.2. These Conditions do not limit your statutory rights or our liability in ways restricted by law.
5. Part Exchange
5.1. If you part-exchange a vehicle, you must ensure it is:
5.1.1. Your absolute property or free from encumbrances.
5.1.2. Delivered in the same condition as at the time of evaluation.
5.2. We may adjust your allowance for part exchange if finance settlements or repairs are required. 5.3. You must provide the vehicle’s keys, registration document, service history, MOT certificate, and any accessories.
5.4. Personal items and personal data must be removed from the vehicle before part-exchange.
6. Cancellation
6.1. You may cancel the contract within 14 days from the delivery of the Goods for distance sales under the Consumer Contracts Regulations 2013.
6.2. If you cancel, you must return the vehicle at your own cost or arrange collection with us (subject to a fee).
6.3. We may deduct from the refund an amount for any reduction in the vehicle’s value due to handling beyond what is necessary to establish its nature, characteristics, and functioning.
6.4. We will issue refunds no later than 14 days after receiving the returned vehicle.
7. Ownership and Risk
7.1. Ownership of the vehicle transfers to you only after full payment.
7.2. We are not responsible for errors in information provided by third parties (e.g., DVLA).
7.3. We do not guarantee ownership or transfer of cherished number plates unless agreed in writing.
8. Distance Sales
8.1. If you are contracting with us as a Consumer online or by phone and do not visit our dealership at any point during the transaction process, or your contract with us is concluded or substantially negotiated at your home or somewhere other than our dealership, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), all or part of your contract at any time up to 14 calendar days after the day on which you receive the vehicle you ordered.
8.2. If the value of the Goods is diminished because of your handling of the Goods is beyond what is necessary to establish the nature, characteristics and functioning of the Goods, we may recover that amount from you and we can deduct it from the reimbursement provided to you. We will normally view any alteration, modification or personalisation of the Goods or driving for in excess of 50 miles (not to include mileage incurred between initial collection of the Goods from our dealership to your home address and during delivery back to us) as going beyond what is necessary to establish to nature, characteristics and functioning of the Goods. If the Goods are made to your specifications or is clearly personalised, then you do not have the right to cancel the contract. For the avoidance of doubt, this means if you ask us to provide any alteration to the vehicle that was not advertised as being part of the original purchase.
8.3. If you wish to exercise your right of cancellation this clause 14, you are obliged to retain possession of the vehicle and take reasonable care of them until collection/return to us. You will be required to provide the mileage of the vehicle and agree not to drive the vehicle other than to return it to us. We will not be obliged to refund the purchase price of any Vehicles damaged by you, but may at our election offer to refund the purchase price subject to a deduction for the damage sustained.
8.4. You can cancel by calling 07570910172, or write to: Revline Motors Ltd, Cedar House, Lovesgreen, Highwood, CM1 3QH. You must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. A model form is available upon request to assist with the notification process. If the vehicle has been funded by a finance provider, you should ensure that you also give notice to that third-party funder to cancel the finance arrangements.
8.5. If you decide to cancel in accordance with this clause 13, we will reimburse you, by the method used to pay for the original transaction, the amount in relation to vehicle to which cancellation rights apply. Within 14 days of such cancellation, you should:
8.5.1. If you collected the vehicle from us: return the vehicle to us at our dealership at your own cost. Alternatively, if you wish us to collect the vehicle, we will do so subject to payment of an agreed collection fee; or
8.5.2. If we delivered the vehicle to you: the customer will have to get the vehicle back to us or we can collect for a charged amount.
8.6. We may make a reasonable deduction from the reimbursement for loss in value of any vehicles supplied, based on any additional mileage (charged at £1 per mile) on the vehicle after receipt and/or any missing keys or documentation including but not limited to the most recent V5C registration document showing you as the registered keeper (for which we will retain £500 until the V5 is produced, in accordance with clause). We will make the reimbursement no later than 14 days after the day we receive back from you any vehicles supplied or, if earlier, the date you supply evidence to us that you have sent the vehicle, together with all keys and documentation including but not limited to the most recent V5C registration document showing you as the registered keeper, back to us. Refunds will be made by cheque or direct bank transfer to the same account as the purchase price was paid from. Refunds will not be paid in cash. If you direct us to settle your finance (if applicable) on the vehicle, we will refund the required sum (providing the refund is sufficient for this purpose) and return to you any surplus funds.
8.7. If you exercise your right to cancel the vehicle within the 14-day period, and have sold a used vehicle to us as part exchange for the vehicle, we may at our discretion either refund the sum attributed to the part exchange vehicle at the time the agreement was entered into, or return the part exchange vehicle to you, if it remains available. Where the part exchange vehicle has been subject to repairs by us, you will be required to pay to us the cost of the repairs if you wish to retain the part exchange vehicle.
8.8. If you have sold us a used vehicle as part exchange on an acquisition made online or by phone and the part exchange vehicle upon delivery or collection is not as described we may either revalue the vehicle and proceed with the sale based upon the revised valuation, or refund any deposit paid less any reasonable costs we have incurred. If the vehicle you are purchasing is not as described we will give you back your deposit plus any reasonable costs you have incurred.
8.9. Upon return of the vehicle, you confirm the points as set out in clause 13.7 and must give us the items set out in clause 12.7. You are responsible for the removal of your personal belongings or the deletion of personal data from the vehicle prior to collection in the same manner as for a part exchange vehicle (see clause 5.2.8)
9. Data Protection
9.1. We handle your personal data in accordance with applicable data protection legislation.
9.2. We may use your information to process your order and to keep you informed of similar products, unless you request otherwise.
10. Your Rights
10.1. Under the Consumer Rights Act 2015 you are entitled to exercise your statutory rights if the goods are faulty. Your rights and burden of proof vary under prescribed time scales.
10.2. If you believe there is a fault with the vehicle you should contact us as soon as possible
10.3. Your key legal rights Under the Consumer Rights Act 2015 if the Goods are not as described or, because of a fault that was present at the time we delivered the Goods to you which caused the Goods not to be of satisfactory quality or fit for purpose are:
10.3.1. Within the first 30 days, if the consumer can show a fault with the vehicle that was there at the time of delivery, they will be entitled to either: –
10.3.1.1. A free repair
10.3.1.2. Replacement
10.3.1.3. Full refund
10.3.2. After 30 days and up to 6 months after delivery it will be assumed the fault was present at time of delivery unless the trader can rebut this. If your vehicle is found to have a fault you are entitled from us either: –
10.3.2.1. A repair
10.3.2.2. Replace the goods If neither (1) or (2) can be provided you will be entitled to a refund. In these circumstances we are entitled to make a fair deduction from the refund to reflect the value of the use you had from the Goods.
10.3.3. After 6 months of delivery, it is the consumer who has the burden of proof to show the fault exists.
10.4. This is only a summary of some of the key rights of a consumer customer. For detailed information from Citizens Advice please visit your local Citizens Advice centre or www.citizensadvice.org.uk.
11. Warranties
11.1. We will pass on the benefits of any manufacturer’s warranty.
11.2. Second-hand vehicles may come with the unexpired portion of the manufacturer’s warranty, where applicable.
12. General
12.1. Prior to any remedial or repair work to be undertaken on the vehicle you must seek authorisation from us. We retain the right to investigate and inspect the vehicle prior to any work commencing.
12.2. Bank Drafts will require 10 complete working days for clearance.
12.3. All keys on used vehicles will be passed onto the Buyer. When there is only one key supplied to us, we will endeavour to locate any other keys from seller/supplier and failing this any extra keys will be charged at cost.
12.4. 14 days should be allowed for refunds of retainers for V5 / MOT / Service History.
12.5. Any refund amount for a vehicle will exclude any modifications or enhancements made to the vehicle at the Buyer’s request where we cannot reasonably recover the cost of those modifications or enhancements. 18.6. Payments can be made by, together with other methods, credit card and cash subject to the following:
12.6.1. the maximum amount payable by means of credit cards in connection with a purchase (whether paid on one credit card or split across multiple credit cards) is £1,000; and
12.6.2. the maximum amount payable by means of cash in connection with a purchase is £3,000.
12.7. Any notice required or permitted to be given by one of the parties to the other under these Conditions shall be in writing and shall be delivered by hand or sent recorded delivery post to the address of the addressee set out in the Order or to such address that the addressee may have from time to time notified for the purposes of this clause
12.7.2 Notices may not be validly served by electronic mail.
12.8. The headings in these Conditions are for convenience only and shall not affect their interpretation.
12.9. No waiver by either party of any breach of the Contract shall be considered as a waiver for any subsequent breach of the same or any other provision.
12.10. If any provision or part of any provision of these conditions is found by a court or other competent authority to be void or unenforceable, such provision or part of a provision shall be deleted from these conditions and the remaining provisions or parts or the provision shall continue to full force and effect.
12.11. A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
12.12. This contract shall be governed by and construed in accordance with the laws of England & Wales and any dispute shall be subject to the exclusive jurisdiction of the English courts